Terms of service

Last updated: 17 February 2026

By accessing or purchasing from Masa Luxury Co (“we”, “our”, “us”), you agree to the following Terms of Service. Please read them carefully before placing an order.

1. General

These Terms apply to all visitors, customers, and wholesale clients engaging with our website or purchasing our products. We reserve the right to update or modify these Terms at any time without prior notice.

2. Products & Availability

All products are subject to availability.

We reserve the right to discontinue or modify products, pricing, or descriptions at any time without notice. As our candles are hand-poured using natural soy wax, slight variations in colour, texture, or finish may occur. These natural variations do not affect performance nor constitute defects.

3. Pricing & Payment

All prices are listed in South African Rand (ZAR) unless otherwise stated.

Full payment is required at checkout before orders are processed.

We reserve the right to correct any pricing errors or inaccuracies at any time.

4. Wholesale & Custom Orders

Wholesale and co-branded orders may require production lead times, which will be confirmed prior to order fulfilment. Final approval of artwork, branding, and scent selection rests with the client. Once approved and produced, orders cannot be cancelled.

5. Intellectual Property

All content on this website including branding, logos, product names, images, and copy is the property of Masa Luxury Co and may not be reproduced or used without written permission.

6. Limitation of Liability

Our candles must be used responsibly and in accordance with standard candle safety practices. Masa Luxury Co shall not be liable for any damage, loss, or injury resulting from improper use of our products.

Customers are responsible for ensuring candles are never left unattended while lit.

7. Governing Law

These Terms are governed by the laws of the Republic of South Africa.

Contact Information

For any questions regarding these terms, please contact:

hello@masaluxury.co.za